We were the extremely fortunate recipients of $135,000 toward our major building project. This money will complete the new cafe and the new resident lounge room. Thanks so much to the bank and its shareholders, what a wonderful asset to our community.
You may have seen reports in the media over recent days and weeks focused on instances of where care and support provided within the aged care system in Australia have fallen short of expectations.
While no system is perfect and there are times when things do not go as planned, the overwhelming majority of aged care providers in Australia are delivering excellent services, underpinned by dedicated and professional staff.
This is supported by statistics showing that in 2016/17 there were 4,713 complaints received across 1.3million people supported by the aged care system, representing about 0.4%. Of these, early resolution was achieved for 4228 or 92% of the finalised complaints. For the same period, there were 3,656 complaints for 200,000 people in residential care beds – a rate of 1.8%.
Despite the relatively low numbers, it is important to acknowledge issues when they arise, and it is equally important to recognise that these incidents are unfortunate and unacceptable, and are not indicative of our industry overall.
I encourage you to contact me if at any time if you have any concerns or if you need more information about the aged care industry in general.
Please join the John Curtin community to officially open our newly redeveloped Wing and celebrate our 33rd AGM. Come and thank the donors who contributed to the project and enjoy refreshments in our new lounge.
For your extra pleasure we will launch our first ever Art exhibition featuring landscape by Artist Steve Bruechert, whose work “Surf Coast” graces our Lounge room wall.
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